Returns & Exchanges
Not right? No problem. You've got 30 days from the day we send it.
Everything goes through the portal so we can track it properly. Please don't email us to start one, we'll only send you back here.
How it works
Open the portal, put in your order number and email, and pick the items you're sending back. Tell us whether you want a refund or an exchange, and we'll take it from there. You'll get an email at each step.
Exchanges
Wrong size, or you'd rather have a different colour? Start it in the portal the same way and choose exchange. Once your parcel reaches us we'll send the replacement out. If the piece you want has sold out by then we'll refund you instead and let you know.
The 30 days
Your return needs to be posted within 30 days of the date we dispatched your order, not the date it landed on your doormat.
Getting it back to us
- Return postage is on you. We don't do prepaid labels.
- Use a tracked service. A Certificate of Postage isn't tracking, and it won't help if the parcel goes missing.
- Until it reaches our warehouse the parcel is your responsibility, so keep hold of that tracking number.
What we can take back
Everything needs to come back in its original condition, and clothing needs its swing tags still attached.
We can't accept earrings back, whether they've been worn or not. That's a hygiene rule and it applies everywhere, sorry.
Your refund
We process refunds within five working days of your parcel arriving, and you'll get an email the moment it's done. Give your bank up to another five working days to put it back on the card you paid with.
Bundles and Buy 2 Get 1 Free
If you're sending back part of a bundle or a Buy 2 Get 1 Free order, the maths works a bit differently. The free item gets charged for if you keep it, and bundle items refund at the per-item bundle price. It's all set out in the refund policy.
Still stuck?
Already started a return and something's not right? Email hi@domno.com and we'll sort it.
