FAQ
General
Do You Ship Worldwide?
Yes, we do!
How long are the shipping times?
It entirely depends on location. For more details on shipping times, please click here.
What does shipping cost?
It entirely depends on location. For more details on shipping cost, please click here.
How Do I Return?
All returns must be submitted through our returns portal. This allows us to track your request and process refunds or exchanges correctly.
Will I Need To Pay Customs Duties?
International orders may be subject to customs duties, taxes, or import fees, which are the buyer’s responsibility.
Can I cancel my order?
Yes, we can cancel your order as long as it hasn’t been fulfilled - just send us a message.
If it’s already been shipped, unfortunately, we’re unable to cancel it. However, you can return it for a refund once it arrives.
Can I change my address after I’ve placed an order?
Yes, we can update your shipping address as long as your order hasn’t been fulfilled - just send us a message.
If your order has already shipped, unfortunately, we’re unable to make changes. However, you can return it for a refund once it arrives.
My tracking is not working
Please send us a message and we'll sort this for you!
Jewelry
What is your jewelry made of?
Our jewelry base material is 316 or 304 Stainless Steel, coated using PVD vacuum coating technology, preventing scratches, fade and is resistant to water and other elements.
Will it turn my skin green?
Green skin and other types of rashes are caused by jewelry which is made from zinc or other cheap alloys. We use premium Stainless Steel for all of our jewelry, which does not cause harm to skin under any conditions.
How can I measure my ring size?
You can find our ring sizing charts by clicking here.
Is it safe for sensitive skin?
Our jewelry will not cause rashes or skin irritation.
Get in touch
Haven't solved your issue? Send us an email!
